Ensuite - Silver Plus

1.    Student Roost may cancel your booking at its discretion at any time before you check in to the property if:

(i)    you have any rent arrears or owe any amounts/fees under any prior tenancy agreement or occupation contract with Student Roost or any member of its group;

(ii)    you have not paid the rent due by the rent date, according to the payment frequency chosen during the booking process;

(iii)    you have not paid the damages deposit;

(iv)    you have not provided your guarantor's signed guarantee agreement (a) within 14 days of signing your tenancy agreement/occupation contract, or (b) before your check-in date, whichever is the earlier; or

(v) You have not checked in within 14 days of the start of the tenancy period/occupation period, unless you have made arrangements with the property team for late arrival. You will be liable for the rent up to and including the date of termination.  

2.    Student Roost may terminate your tenancy agreement/occupation contract at any time before the first day of the tenancy period/occupation period if you are not able to start or continue your course of study at your chosen university or college. You must notify Student Roost in accordance with the terms of Student Roost’s 2026/27 Cancellation Policy.

TERMINATION DURING TENANCY PERIOD/OCCUPATION PERIOD

3.    Student Roost may terminate your tenancy agreement/occupation contract at any time during the tenancy period/occupation period if:

(i)    you cease to be a student in full-time education in the United Kingdom;

(ii)    you engage in any criminal or anti-social behaviour;

(iii)    you breach or fail to observe any obligation or other term of your tenancy agreement or occupation contract; or

(iv)    your property is located in Scotland or Northern Ireland, the rent is unpaid for 14 days after becoming due (whether legally demanded or not).

Student Roost will comply with all applicable laws when terminating your tenancy agreement/occupation contract in these circumstances.

The effect of such termination will be to end the tenancy period/occupation period, but will not release you from any outstanding obligation,n and you will still be liable for the rent up to and including the date of termination and any other payments due.

4.    If your property is located in England, Student Roost may apply to court for possession of the accommodation if any of the grounds numbered 2, 6, 7A, 8, 10, 11, 12, 13, 14, 15, or 17 in Schedule 2 of the Housing Act 1988 exist or arise.

5.    If your property is located in Wales, Student Roost may make a possession claim to court for possession of the accommodation in the circumstances set out in Chapters 3 and 7 of Part 9 of the Renting Homes (Wales) Act 2016.

Full details of the circumstances under which Student Roost can terminate your tenancy agreement/occupation contract are set out in your tenancy agreement/occupation contract. You are advised to read the tenancy agreement/occupation contract carefully.

This Cancellation Policy is compliant with the ANUK/Unipol National Code (the “Code”). The Code may change from time to time, and if anything in our Cancellation Policy conflicts with the Code, the Code will take precedence.

RESERVATION AGREEMENT AND HOLDING PAYMENT  
You may cancel your Reservation Agreement by completing the form as soon as possible after accepting your Reservation Agreement.

If a Holding Payment has been made and the Reservation Agreement accepted, a cooling-off period of three (3) days applies, starting from the date of the Reservation Agreement or payment of the Holding Payment (whichever is earlier).

If you cancel your Reservation Agreement after the three-day cooling-off period, your Holding Payment will be retained.

When you proceed to sign your Rental Agreement, any Holding Payment that you made will be deducted from your first instalment of rent.

WHERE CANCELLATION CRITERIA ARE NOT MET

If you wish to cancel your Rental Agreement but do not meet the Cancellation Criteria set out below, you will remain liable for the rent in full for the entire term of the Rental Agreement, unless we, at our sole discretion, elect to release you, subject to the conditions set out below.

If you wish to cancel your Rental Agreement after commencement of the term of your Rental Agreement, and we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement tenant is found by you and approved by us (as set out below).

REPLACEMENT TENANT

If you wish to cancel your Rental Agreement but do not meet the Cancellation Criteria, you may find a suitable replacement tenant and request our approval of the same (which shall be at our sole discretion).
To request a replacement tenant, please complete the form.  

Please note that we will not agree to release you from your Rental Agreement, or to accept a replacement tenant, unless all outstanding accounts with us are settled in full.

Replacement tenant conditions

For a replacement tenant to be suitable, it must:
•    be a student and meet the accommodation preferences attached to your room (for example, a female-only flat);
•    not have any rent arrears under any other rental agreements with Student Roost;
•    not be an existing resident or have an existing 2026/27 room booking with Student Roost; sign a rental Agreement for the entire length of the remaining term of your Rental Agreement and secure it with payment of any required deposit.

If a suitable replacement tenant is found and approved by us (at our sole discretion), we will release you from your Rental Agreement and your liability to pay rent from the start date of the replacement tenant’s tenancy period, provided that the replacement tenant has signed their Rental Agreement and paid any required deposit on or before that date.

Student Roost will return your damage deposit (if any), minus any deductions relating to unpaid rent or the condition of your room/flat upon departure.

A tenancy takeover Fee of £50 will apply. This non-refundable fee covers the administrative costs associated with changing your Rental Agreement. YOU ARE ONLY PERMITTED TO DO THIS UNTIL 31 MAY 2027. FROM AND INCLUDING 1 JUNE 2027, AN OCCUPATION TAKEOVER IS NOT POSSIBLE.

CANCELLATION CRITERIA (EXCEPTIONS ALLOWING CANCELLATION)

You may be eligible to cancel your Rental Agreement if you meet one or more of the following Cancellation Criteria:
1.    Visa Refusal – your application for a visa has been declined (this does not include situations where your visa has been granted and subsequently withdrawn);
2.    Academic Results – you have failed to obtain the required grades to study at university at the start of the 2026/27 academic year, and as such, you do not have student status; or
3.    Exceptional Circumstances – you meet the cancellation criteria and requirements set out in the Code in respect of rental agreements (which may include serious medical grounds or bereavement).

In all cases, sufficient evidence to support your request must be provided.

What constitutes sufficient evidence will be determined by us (acting reasonably), and may include official written documentation from UCAS, visa authorities, or an embassy, supporting your stated reason for cancellation.

How to submit a cancellation request

To submit a cancellation request where you meet the Cancellation Criteria, complete the form, including all relevant supporting evidence.
Failure to provide sufficient evidence may delay our decision. We will respond either:

•    confirming our decision; or
•    requesting further information if required.

If you submit a cancellation request which satisfies the Cancellation Criteria before the tenancy start date (and you have not checked in to the property), you will be released from your obligations under the Rental Agreement from the tenancy start date, provided that sufficient evidence has been shared with us within 4 weeks of the date upon which you submit your cancellation request.

If you submit a cancellation request that satisfies the Cancellation Criteria after the tenancy start date, you will be released from your Rental Agreement effective four (4) weeks after sufficient evidence has been shared with us, and you will remain liable for rent from the tenancy start date until then.

If a damage deposit has been paid, it will be returned following your release. However, if you have already moved into the accommodation, your deposit will be subject to deductions for:
•    any unpaid rent during the period of occupancy up to the approved cancellation date; and
•    any costs relating to the condition of your room/flat upon departure.

Important Notes
•    The early end of the academic year, or early completion of any examination period, does not qualify as a valid reason for release from your tenancy. You will remain liable for rent for the full tenancy period stated in your Rental Agreement.

COOLING-OFF PERIOD

You may cancel your booking in writing by providing written notice by completing the form within 3 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 3 days, we will arrange a full refund of your deposit and/or any payments you have made.

If you book your accommodation on or after 1 August 2026, your cooling-off period will reduce to 24 hours only from the point you accept it. If you do cancel your booking within these 24 hours, we will arrange the return of your full deposit and/or any payments you have made.

Please note that if you check into your accommodation and collect the keys during the cooling-off period, the cooling-off period will immediately and automatically end at the point you accept the keys.

CANCELLING AFTER COOLING-OFF PERIOD HAS EXPIRED

If you wish to cancel your tenancy agreement but do not meet the Cancellation Criteria set out below, you will remain liable for the rent in full for the entire term of the tenancy agreement, unless we, at our sole discretion, elect to release you, subject to the conditions set out below.

If you wish to cancel your tenancy agreement after commencement of the term of your tenancy agreement, and we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement tenant is found by you and approved by us (as set out below).

REPLACEMENT TENANT

If you wish to cancel your tenancy agreement but do not meet the Cancellation Criteria, you may find a suitable replacement tenant and request our approval of the same (which shall be at our sole discretion).
To request a replacement tenant, please complete the form.

Please note that we will not agree to release you from your tenancy agreement or to accept a replacement tenant unless all outstanding accounts with us are settled in full.
Replacement tenant conditions

For a replacement tenant to be suitable, it must:
•    be a student and meet the accommodation preferences attached to your room (for example, a female-only flat);
•    not have any rent arrears under any other rental agreements with Student Roost;
•    not be an existing resident or have an existing 2026/27 room booking with Student Roost; sign a rental Agreement for the entire length of the remaining term of your tenancy agreement and secure it with payment of any required deposit.

If a suitable replacement tenant is found and approved by us (at our sole discretion), we will release you from your tenancy agreement and your liability to pay rent from the start date of the replacement tenant’s tenancy period, provided that the replacement tenant has signed their tenancy agreement and paid any required deposit on or before that date.

Student Roost will return your damage deposit (if any), minus any deductions relating to unpaid rent or the condition of your room/flat upon departure.

A tenancy takeover Fee of £50 will apply. This non-refundable fee covers the administrative costs associated with changing your tenancy agreement. YOU ARE ONLY PERMITTED TO DO THIS UNTIL 31 MAY 2027. FROM AND INCLUDING 1 JUNE 2027, AN OCCUPATION TAKEOVER IS NOT POSSIBLE.

CANCELLATION CRITERIA (EXCEPTIONS ALLOWING CANCELLATION)

You may be eligible to cancel your tenancy agreement if you meet one or more of the following Cancellation Criteria:
1.    Visa Refusal – your application for a visa has been declined (this does not include situations where your visa has been granted and subsequently withdrawn);
2.    Academic Results – you have failed to obtain the required grades to study at university at the start of the 2026/27 academic year, and as such, you do not have student status; or
3.    Exceptional Circumstances – you meet the cancellation criteria and requirements set out in the ANUK/Unipol National Code in respect of tenancy agreements (which may include serious medical grounds or bereavement).
In all cases, sufficient evidence to support your request must be provided.

What constitutes sufficient evidence will be determined by us (acting reasonably), and may include official written documentation from UCAS, visa authorities, or an embassy, supporting your stated reason for cancellation.

How to submit a cancellation request

To submit a cancellation request where you meet the Cancellation Criteria, please complete the form, including all relevant supporting evidence.
Failure to provide sufficient evidence may delay our decision. We will respond either:

•    confirming our decision; or
•    requesting further information if required.

If you submit a cancellation request that satisfies the Cancellation Criteria before the tenancy start date (and you have not checked in to the property), you will be released from your obligations under the tenancy agreement from the tenancy start date, provided that sufficient evidence has been shared with us within 4 weeks of the date upon which you submit your cancellation request.

If you submit a cancellation request that satisfies the Cancellation Criteria after the tenancy start date, you will be released from your tenancy agreement from the date that is four (4) weeks after sufficient evidence has been shared with us, and you will remain liable for rent from the tenancy start date until then.

If a damage deposit has been paid, it will be returned following your release. However, if you have already moved into the accommodation, your deposit will be subject to deductions for:
•    any unpaid rent during the period of occupancy up to the approved cancellation date; and
•    any costs relating to the condition of your room/flat upon departure.

Important Notes
•    The early end of the academic year, or early completion of any examination period, does not qualify as a valid reason for release from your tenancy. You will remain liable for rent for the full tenancy period stated in your tenancy agreement.

A.    COOLING-OFF PERIOD

You can cancel your booking in writing by completing the form within 3 days of accepting your occupation contract. If you decide to cancel your accommodation booking within these 3 days, we will arrange a full refund of your deposit and/or any payments you have made.

If you book your accommodation on or after 1 August 2026, your cooling-off period will be reduced to 24 hours only from the point you accept it. If you do cancel your booking within these 24 hours, we will arrange the return of your full deposit and/or any payments you have made.

Please note that if you check into your accommodation and collect the keys during the cooling-off period, the cooling-off period will immediately and automatically end at the point you accept the keys.

B.    CANCELLING AFTER COOLING-OFF PERIOD HAS EXPIRED

If you wish to cancel your occupational contract but do not meet the Cancellation Criteria set out below, you will remain liable for the rent in full for the entire term of the occupational contract, unless we, at our sole discretion, elect to release you, subject to the conditions set out below.

If you wish to cancel your occupational contract after commencement of the term of your occupational contract, and we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement contract holder is found by you and approved by us (as set out below).

REPLACEMENT CONTRACT HOLDER

If you wish to cancel your occupational contract but do not meet the Cancellation Criteria, you may find a suitable replacement contract holder and request our approval of the same (which shall be at our sole discretion).

To request a replacement contract holder, please complete the form

Please note that we will not agree to release you from your occupational contract or to accept a replacement contract holder unless all outstanding accounts with us are settled in full.

Replacement contract holder conditions

For a replacement contract holder to be suitable, it must:
•    be a student and meet the accommodation preferences attached to your room (for example, a female-only flat);
•    not have any rent arrears under any other occupational contract with Student Roost;
•    not be an existing resident or have an existing 2026/27 room booking with Student Roost; sign an occupational contract for the entire length of the remaining term of your occupational contract and secure it with payment of any required deposit.

If a suitable replacement contract holder is found and approved by us (at our sole discretion), we will release you from your occupational contract and your liability to pay rent from the start date of the replacement contract holder’s tenancy period, provided that the replacement contract holder has signed their occupational contract and paid any required deposit on or before that date.

Student Roost will return your damage deposit (if any), minus any deductions relating to unpaid rent or the condition of your room/flat upon departure.

YOU ARE ONLY PERMITTED TO DO THIS UNTIL 31 MAY 2027. FROM AND INCLUDING 1 JUNE 2027, AN OCCUPATION TAKEOVER IS NOT POSSIBLE.

CANCELLATION CRITERIA (EXCEPTIONS ALLOWING CANCELLATION)

You may be eligible to cancel your occupational contract if you meet one or more of the following Cancellation Criteria:
1.    Visa Refusal – your application for a visa has been declined (this does not include situations where your visa has been granted and subsequently withdrawn);
2.    Academic Results – you have failed to obtain the required grades to study at university at the start of the 2026/27 academic year, and as such, you do not have student status; or
3.    Exceptional Circumstances – you meet the cancellation criteria and requirements set out in the Code in respect of rental agreements (which may include serious medical grounds or bereavement).

In all cases, sufficient evidence to support your request must be provided.

What constitutes sufficient evidence will be determined by us (acting reasonably), and may include official written documentation from UCAS, visa authorities, or an embassy, supporting your stated reason for cancellation.

How to submit a cancellation request

To submit a cancellation request where you meet the Cancellation Criteria, start by completing this form, including all relevant supporting evidence.
Failure to provide sufficient evidence may delay our decision. We will respond either:

•    confirming our decision; or
•    requesting further information if required.

If you submit a cancellation request that satisfies the Cancellation Criteria before the tenancy start date (and you have not checked in to the property), you will be released from your obligations under the occupational contract from the tenancy start date, provided that sufficient evidence has been shared with us within 4 weeks of the date upon which you submit your cancellation request.

If you submit a cancellation request that satisfies the Cancellation Criteria after the tenancy start date, you will be released from your occupational contract from the date that is four (4) weeks after sufficient evidence has been shared with us, and you will remain liable for rent from the tenancy start date until then.

If a damage deposit has been paid, it will be returned following your release. However, if you have already moved into the accommodation, your deposit will be subject to deductions for:
•    any unpaid rent during the period of occupancy up to the approved cancellation date; and
•    any costs relating to the condition of your room/flat upon departure.

Important Notes
•    The early end of the academic year, or early completion of any examination period, does not qualify as a valid reason for release from your tenancy. You will remain liable for rent for the full tenancy period stated in your occupational contract.

The Cancellations team consider to which the circumstances that impact a customer's ability to live in the property. A serious illness, injury, or medical emergency that requires hospitalisation followed by prolonged recovery will be considered for cancellation. In such instances, the cancellations team will review your request, together with the provided evidence, liaising with you where necessary, and forward the request on to a Regional Director for consideration to ensure a balanced view is taken.  

There may also be exceptional circumstances (e.g. bereavement) in which a customer may need to cancel. These, too, will be considered in light of the evidence provided. 

Circumstances that will not be considered for cancellation and should be raised directly with your property team: 

• Maintenance issues
• Noise complaints
• Incompatible flatmates  

Terminating your university/college course does not automatically make you eligible for cancellation. When submitting your request and evidence, please detail the sensitive or exceptional circumstances that have meant you have had to withdraw from university/college.  

Circumstances that will not be considered for cancellation in this instance: 

• Changed mind about university/college or course
• Have decided to go to another university/college 

It depends on the reason why you have withdrawn from university and are no longer a student. Having a non-student status does not mean you are automatically eligible for cancellation. Please provide details on why you have withdrawn from studying and attach any applicable evidence.  

If your cancellation request is declined, you will no longer be eligible to live in the student accommodation, but you will remain liable for the remaining rent instalments of the tenancy agreement or until a replacement tenant is found.  

If you still wish to leave the property, then you are free to do so at any time. If you wish to leave the property and remove your liability for the rent, you will be required to find a replacement tenant. We recommend advertising your accommodation on social media or your university’s forum. If you require any assistance with selling your room, please check with your Property Team, who may be able to help. Please liaise with your property team if a replacement tenant is found.  

Please note all tenancy takeovers: 

• are subject to an admin fee of £50, for England, Scotland & Northern Ireland properties only.
• cannot be accepted from residents in arrears.
• cannot take place after 1st June.
• must be requested in writing.
• can only take place if the replacement tenant is a student. 

If your request was made on medical grounds and has been declined, we want to make sure you feel supported. Our Property Teams are there to listen and can help guide you towards the wellbeing resources that may best suit your needs. They can talk you through the different support options available, and if it feels easier, they can also connect you directly with one of our Mental Health First Aiders or the Resident Wellbeing Team, who are on hand to offer a listening ear and further guidance.